Home/Community Management
Community Management

Community management agency — manage your social media with impact

68% of SMEs lack the internal resources to manage their social media effectively. Editorial strategy, content creation, moderation, reporting — we manage your presence on Meta, LinkedIn, TikTok, Instagram, Pinterest, YouTube and more.

8 platformsMeta, LinkedIn, TikTok…

< 24hDM/comment response time

3-7 posts/weekdepending on plan

What is community management ?

Managing a brand's presence on social media — from post to post, and far beyond.

Operational vs strategic CM

Operational CM is posting and replying. Strategic CM is defining your brand voice, your editorial line, your growth — and steering every action with a business goal.

Why outsource

68% of SMEs lack the internal resources to manage their social media effectively. Between creation, moderation, monitoring, reporting — you need 3 complementary profiles. We bring them to you.

Platforms covered

Meta (Facebook + Instagram), LinkedIn, TikTok, X (Twitter), Snapchat, Pinterest, YouTube. One team, one strategy, each network used for what it does best.

Consistent brand voice

One tone, one visual style, one promise — adapted to each platform's codes. Your audience recognizes your brand in 1 second.

Our services community management

Strategy, creation, publishing, moderation, reporting — the full chain.

Strategy & Editorial Line

included in plans

Definition of your brand voice and editorial guidelines. Monthly editorial calendar per platform. Identification of high-performing formats (Reels, Stories, Carousels, Lives). Competitive intelligence and industry trends.

Content Creation

from €600/month

Writing posts, captions, optimized hashtags. Creating visuals (Canva Pro, Adobe) and short video editing (Reels, TikTok). Content adapted to each platform. Photo/video shooting as an option.

Publishing & Scheduling

included in plans

Planning and publishing at the best times (audience analysis). Tools: Later, Hootsuite, Buffer, Meta Business Suite. Frequency: 3 to 7 posts/week depending on the plan. Stories and ephemeral content management.

Moderation & Engagement

from €400/month

Replies to comments and private messages (within 24h). Handling negative reviews and reputation crises. Community animation (questions, polls, contests). Moderation of inappropriate content.

Reporting & Analysis

included in plans

Monthly report: reach, engagement, follower growth, clicks. Analysis of top-performing posts. Monthly optimization recommendations. Benchmarking vs competitors.

Our expertise per platform

Each network has its codes, formats and audiences. We master the 8 main ones — click to discover our dedicated offer.

Why entrust your CM to Exoa ?

A multidisciplinary team, a method, measurable results.

01Protected brand voice

Every post validated against your guidelines. Tone, vocabulary, values — never a slip-up, never a generic post.

02Dedicated team

Strategist + content creator + moderator. Not one overloaded solo CM — a trio working in sync.

03Native content per platform

We don't recycle a LinkedIn post on TikTok. Every piece of content designed for the network's codes, formats and audience.

04Business reporting

Not just likes. Qualified reach, site clicks, leads generated, mentions — KPIs that matter for your business.

05Synergy with Social Ads

Organic + paid work together. A post that performs organically becomes an ad. Maximum ROI.

Us Customer results

Three industries, three platforms — three trajectories taking off.

Gourmet restaurant · Luxembourg

+1,200 Instagram followers in 3 months

Problem : non-existent Insta presence, 0 bookings via socialSolution : Insta strategy + weekly content + daily stories

+1,200 followers / 3 months, +25% bookings via Instagram.

HR firm · France

+450% LinkedIn impressions

Problem : inactive LinkedIn, no B2B visibilitySolution : 3 posts/week + thought leadership articles

+450% impressions, +8 qualified leads/month via LinkedIn.

E-commerce brand · France

+15,000 TikTok followers in 2 months

Problem : TikTok untapped, young audience not reachedSolution : 5 videos/week + trend management

+15k followers / 2 months, +35% site traffic from TikTok.

Us community management plans

From essential CM to the complete multi-platform strategy.

Essential
from900€/is HT
2 platforms · 3 posts/week
  • Monthly editorial strategy
  • 2 networks managed
  • 3 posts/week/network
  • Moderation < 24h
  • Monthly reporting
Choose Essential
Full Social
on estimate
7 platforms · 7 posts/week
  • All platforms
  • 7 posts/week/network
  • Photo/video shooting
  • Crisis management & e-reputation
  • Quarterly strategic review
Contact Us
Initial Setup (audit + editorial guidelines + setup): 450€ (one-time).

What our clients ask us about community management

How many social networks do you manage simultaneously?
From 1 to 7 platforms depending on your plan. We recommend starting with 2 to 3 priority networks for your industry before expanding.
Do you also create the visuals and videos?
Yes — our team creates the visuals (Canva Pro, Adobe), Reels and short videos. The on-site photo/video shooting is available as an option depending on your location.
How do you handle negative comments?
Reply within 24h with a crisis management protocol defined upfront with you. Every reply is validated against your brand voice.
Do you access our accounts or create separately?
Access manager (never admin) to your accounts. All content is submitted for approval before publishing if you wish.
Can CM and social media advertising be combined?
Yes — combined offers CM + Social Ads (Meta Ads, LinkedIn Ads, TikTok Ads) to maximize organic AND paid reach.
Do you offer contracts without commitment?
Monthly plans with 30 days' notice. We recommend a minimum of 3 months to see significant results.

Ready to entrust your social media to experts ?

Free social media audit. We analyze your current presence, benchmark your competitors and define the most ROI-driven social media strategy.

Request my audit
✓ France & Luxembourg · ✓ No commitment