{"id":3933,"date":"2025-09-01T09:44:24","date_gmt":"2025-09-01T09:44:24","guid":{"rendered":"https:\/\/www.agence-exoa.com\/?page_id=3933"},"modified":"2026-08-04T13:22:00","modified_gmt":"2026-08-04T13:22:00","slug":"terms-of-sale","status":"publish","type":"page","link":"https:\/\/www.agence-exoa.com\/en\/cgv\/","title":{"rendered":"Terms of Sale"},"content":{"rendered":"<link href=\"https:\/\/fonts.googleapis.com\/css2?family=DM+Sans:opsz,wght@9..40,400;9..40,500;9..40,700&#038;family=JetBrains+Mono:wght@400;700&#038;display=swap\" rel=\"stylesheet\">\n<style>\n.exoa-cgv-page{font-family:'DM Sans',system-ui,sans-serif;margin-top:0 !important}\n.exoa-cgv-page .lg-hero{background:linear-gradient(135deg,#060039,#1a1b6e);padding:84px 24px 64px}\n.exoa-cgv-page .lg-wrap{max-width:1080px;margin:0 auto}\n.exoa-cgv-page .lg-tag{display:inline-block;background:rgba(205,249,128,.15);border:1px solid rgba(205,249,128,.4);color:#CDF980;font-size:11.5px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;border-radius:999px;padding:6px 14px;margin-bottom:18px}\n.exoa-cgv-page .lg-hero h1{color:#fff !important;font-size:clamp(30px,4.5vw,48px);font-weight:800;letter-spacing:-.02em;margin:0 0 14px;line-height:1.1}\n.exoa-cgv-page .lg-sub{color:#C6C9E0;font-size:15.5px;line-height:1.65;max-width:70ch;margin:0}\n.exoa-cgv-page .lg-body{background:#F7F7FB;padding:56px 24px 90px}\n.exoa-cgv-page .lg-cols{display:grid;grid-template-columns:250px 1fr;gap:36px;align-items:start}\n.exoa-cgv-page .lg-toc{position:sticky;top:96px;background:#fff;border:1px solid rgba(6,0,57,.1);border-radius:14px;padding:20px;display:flex;flex-direction:column;gap:2px}\n.exoa-cgv-page .lg-toc strong{color:#060039;font-size:13px;letter-spacing:.06em;text-transform:uppercase;margin-bottom:8px}\n.exoa-cgv-page .lg-toc a{color:#5A5E80;font-size:13px;text-decoration:none;padding:4px 8px;border-radius:7px;line-height:1.4}\n.exoa-cgv-page .lg-toc a:hover{background:#F4F8E9;color:#060039}\n.exoa-cgv-page .lg-content{background:#fff;border:1px solid rgba(6,0,57,.08);border-radius:18px;padding:44px 48px;color:#3A3E5C;font-size:15px;line-height:1.75}\n.exoa-cgv-page .lg-content h2{display:flex;align-items:baseline;gap:12px;color:#060039 !important;font-size:21px;font-weight:800;letter-spacing:-.01em;margin:40px 0 14px;padding-top:22px;border-top:1px solid rgba(6,0,57,.07)}\n.exoa-cgv-page .lg-content h2:first-child{margin-top:0;border-top:0;padding-top:0}\n.exoa-cgv-page .lg-content h2 span{color:#8CC63F;font-family:'JetBrains Mono',monospace;font-size:13px;font-weight:700}\n.exoa-cgv-page .lg-content p{margin:0 0 12px}\n.exoa-cgv-page .lg-content ul{margin:0 0 14px;padding-left:22px}\n.exoa-cgv-page .lg-content li{margin-bottom:8px}\n.exoa-cgv-page .lg-content a{color:#5159A4;font-weight:600}\n.exoa-cgv-page .lg-content strong{color:#060039}\n.exoa-cgv-page .lg-key{background:#F8FBEF;border:1.5px solid #CDF980;border-radius:14px;padding:6px 26px 14px;margin:30px 0}\n.exoa-cgv-page .lg-key > strong{display:inline-block;background:#CDF980;color:#060039;font-size:10.5px;font-weight:800;letter-spacing:.08em;text-transform:uppercase;border-radius:0 0 8px 8px;padding:4px 12px;margin-bottom:4px}\n.exoa-cgv-page .lg-key h2{border-top:0 !important;padding-top:4px !important;margin-top:0 !important}\n@media(max-width:900px){.exoa-cgv-page .lg-cols{grid-template-columns:1fr}.exoa-cgv-page .lg-toc{position:static;flex-direction:row;flex-wrap:wrap;gap:6px}.exoa-cgv-page .lg-toc strong{width:100%}.exoa-cgv-page .lg-content{padding:28px 22px}}\n\nbody .site-content,body #content,body #primary,body .site-main,body .ast-container,body .content-area{padding-top:0 !important;margin-top:0 !important;background:#F7F7FB !important}\nbody .entry-content,body .entry-header{margin:0 !important;padding:0 !important}\nbody .ast-article-single{padding:0 !important;margin:0 !important;border:none !important;background:transparent !important}\n<\/style>\n<div class=\"exoa-cgv-page\"><header class=\"lg-hero\"><div class=\"lg-wrap\">\n<div class=\"lg-tag\">Contractual document<\/div>\n<h1>General Terms of Sale<\/h1>\n<p class=\"lg-sub\">Julie Vicart \/ EXOA S.\u00e0 r.l.-S \u2014 applicable to all services and digital products. Last updated: August 2026.<\/p>\n<\/div><\/header>\n\n<div class=\"lg-body\"><div class=\"lg-wrap lg-cols\">\n\n<nav class=\"lg-toc\" aria-label=\"Contents\">\n<strong>Contents<\/strong>\n<a href=\"#a1\">1. Scope of application<\/a>\n<a href=\"#a2\">2. Quotes and orders<\/a>\n<a href=\"#a3\">3. Nature of the commitments<\/a>\n<a href=\"#a4\">4. Prices<\/a>\n<a href=\"#a5\">5. Payment<\/a>\n<a href=\"#a6\">6. Late payment and default<\/a>\n<a href=\"#a7\">7. Deposits and cancellation<\/a>\n<a href=\"#a8\">8. Performance of the services<\/a>\n<a href=\"#a9\">9. Client obligations<\/a>\n<a href=\"#a10\">10. Advertising budgets<\/a>\n<a href=\"#a11\">11. Withdrawal (training courses)<\/a>\n<a href=\"#a12\">12. Liability<\/a>\n<a href=\"#a13\">13. Intellectual property<\/a>\n<a href=\"#a14\">14. Subcontracting<\/a>\n<a href=\"#a15\">15. Term and termination<\/a>\n<a href=\"#a16\">16. Confidentiality<\/a>\n<a href=\"#a17\">17. Non-solicitation<\/a>\n<a href=\"#a18\">18. Personal data<\/a>\n<a href=\"#a19\">19. Force majeure<\/a>\n<a href=\"#a20\">20. Disputes and applicable law<\/a>\n<\/nav>\n\n<div class=\"lg-content\">\n\n<h2 id=\"a1\"><span>01<\/span>Scope of application<\/h2>\n<p>These General Terms of Sale (\"GTS\") apply to all services and sales of digital products offered by <strong>Julie Vicart \/ EXOA S.\u00e0 r.l.-S<\/strong>, registered with the Luxembourg Trade and Companies Register (R.C.S.) under number <strong>B279875<\/strong>, whose registered office is at 4 Op de Leemen, L-5846 Hesperange, Luxembourg (hereinafter \"the Provider\").<\/p>\n<p>This concerns: the sites <strong>julievicart.com<\/strong> and <strong>agence-exoa.com<\/strong> ; brands and platforms <strong>Jvicart<\/strong>, <strong>EXOA<\/strong>, <strong>Uplinks<\/strong> and any trademark owned by Julie Vicart \/ EXOA; the training and payment platforms used (Podia, Stripe, Gumroad or equivalents).<\/p>\n<p>Any order, quote signature or online purchase entails full, complete and unreserved acceptance of these Terms of Sale, which prevail over any other document of the client, including any general purchasing conditions. These Terms are available online at any time; the link appears on every invoice.<\/p>\n\n<h2 id=\"a2\"><span>02<\/span>Quotes and orders<\/h2>\n<p>Orders may be placed by approved quote (explicit email confirmation or signature, including electronic) or directly online (Podia, Stripe, etc.).<\/p>\n<p>Unless otherwise stated, quotes are valid <strong>30 calendar days<\/strong> from their date of issue. Beyond that, the Provider reserves the right to update the proposed terms and prices.<\/p>\n<p>Only the services expressly described in the quote are owed. Any additional request, change of scope or iteration beyond what is planned will be subject to a supplementary quote or time-based billing, announced in advance.<\/p>\n\n<div class=\"lg-key\"><strong>Key article<\/strong>\n<h2 id=\"a3\" class=\"in-key\"><span>03<\/span>Nature of the commitments \u2014 best-efforts obligation<\/h2>\n<p>The Provider commits to a <strong>best-efforts obligation<\/strong> : the Provider applies the skills, diligence and professional standards of the industry to perform the entrusted services.<\/p>\n<p><strong>No service ordered by quote entails any obligation of result<\/strong> \u2014 in particular, without this list being exhaustive: positions in search engines or in the answers of artificial intelligences, traffic volume, number of prospects or sales, acquisition cost, conversion rate, reach or engagement on social media, indexing times.<\/p>\n<p>A commitment to results or performance-based remuneration only exists if formalised in a <strong>separate specific contract, signed by both parties<\/strong>, which precisely defines its indicators, measurement method, duration and conditions. In the absence of such a contract, no quantified performance may be demanded of the Provider nor condition the payment of invoices.<\/p>\n<p>Past performance, case studies, averages or examples communicated on the Provider's sites, sales materials or quotes are given for illustration only and in no way constitute a promise of results.<\/p>\n<\/div>\n\n<h2 id=\"a4\"><span>04<\/span>Prices<\/h2>\n<p>Prices are expressed in euros, excluding tax or including all taxes depending on the type of service or product. Luxembourg VAT applies to clients established in Luxembourg and to consumers in the European Union; EU business clients with a valid intra-community VAT number are invoiced excluding VAT (reverse charge).<\/p>\n<p>The Provider may change its prices at any time; orders already confirmed keep their initial price for the ordered scope. For recurring services (subscriptions, monthly packages), prices may be revised once a year, with 30 days' written notice; the client is then free to terminate before the new price takes effect.<\/p>\n\n<h2 id=\"a5\"><span>05<\/span>Payment<\/h2>\n<p>Unless otherwise stated on the quote or invoice, invoices are payable <strong>within 15 days<\/strong> from their date of issue, by bank transfer. Training courses and digital products are payable in full, before delivery, via Stripe, PayPal or card.<\/p>\n<p>The Provider may require: a <strong>a deposit of 30 to 50%<\/strong> on order for any one-off service; the <strong>advance payment<\/strong> monthly packages; full payment before final delivery of the files, access credentials or go-lives. No discount is granted for early payment.<\/p>\n\n<div class=\"lg-key\"><strong>Key article<\/strong>\n<h2 id=\"a6\" class=\"in-key\"><span>06<\/span>Late payment and default<\/h2>\n<p>Any sum unpaid at its due date automatically entails, without prior formal notice:<\/p>\n<ul>\n<li>of the <strong>late payment penalties<\/strong> calculated at the statutory interest rate applicable to commercial transactions in Luxembourg (ECB key rate plus 8 points), payable from the day after the due date;<\/li>\n<li>a <strong>a fixed recovery indemnity of \u20ac40<\/strong> per unpaid invoice, in accordance with Directive 2011\/7\/EU, without prejudice to additional compensation if the actual recovery costs (litigation, fees) are higher;<\/li>\n<li>the <strong>acceleration of the debt<\/strong> : all sums due under the project or contract, even those not yet due, become immediately payable.<\/li>\n<\/ul>\n<p>Furthermore, after a notification that has remained without effect for 8 days, the Provider is entitled to:<\/p>\n<ul>\n<li><strong>immediately suspend all ongoing services<\/strong> (including campaigns, maintenance, hosting and access), without such suspension giving rise to compensation or constituting a contractual breach \u2014 delivery deadlines being extended accordingly;<\/li>\n<li><strong>withhold the deliverables<\/strong>, source files, access credentials and go-lives until full payment;<\/li>\n<li>terminate the contract due to the client's fault, with the sums already paid remaining acquired by the Provider, without prejudice to damages.<\/li>\n<\/ul>\n<p>No complaint or dispute relating to a service entitles the client to suspend or reduce, on their own initiative, the payment of issued invoices.<\/p>\n<\/div>\n\n<h2 id=\"a7\"><span>07<\/span>Deposits and cancellation<\/h2>\n<p>Deposits paid are <strong>non-refundable<\/strong> if the client cancels, for whatever reason: they cover the schedule reservation and the preparatory work undertaken.<\/p>\n<p>Once started, the services are not <strong>neither cancellable nor refundable<\/strong>. If the client cancels before the start but after order confirmation, the Provider may invoice the preparatory work already carried out as well as, where applicable, compensation equal to 30% of the amount ordered.<\/p>\n\n<h2 id=\"a8\"><span>08<\/span>Performance of the services<\/h2>\n<p>Training courses and digital products are accessible immediately after payment. Services are performed according to the schedule agreed between the parties.<\/p>\n<p>The communicated deadlines are <strong>indicative<\/strong> : they run from receipt of all the elements owed by the client (access, content, approvals, deposit). Any delay, blockage or lack of response attributable to the client postpones delivery accordingly, without penalty for the Provider. After <strong>30 days of inactivity<\/strong> attributable to the client, the Provider may close the project; the sums paid remain acquired and resuming the project may give rise to reactivation fees.<\/p>\n\n<p><strong>Use of artificial intelligence.<\/strong> In the course of its services, the Provider may use artificial intelligence tools to assist with the creation, optimisation or modification of certain deliverables (texts, visuals, translations, code, analyses). Such content is subject to human supervision, review and approval before delivery. The client acknowledges and accepts this use, carried out in compliance with the transparency requirements of Regulation (EU) 2024\/1689 on artificial intelligence (the \"AI Act\"). Upon written request, the Provider will indicate whether a given deliverable involved significant AI assistance.<\/p>\n<h2 id=\"a9\"><span>09<\/span>Client obligations<\/h2>\n<p>The client undertakes to:<\/p>\n<ul>\n<li>collaborate actively: providing the necessary content, access and information, feedback and approvals within reasonable timeframes (7 days unless otherwise agreed);<\/li>\n<li>guarantee that they hold all the <strong>rights over the elements they provide<\/strong> (texts, images, logos, videos, databases) \u2014 the client is solely responsible for compliance with copyright, image rights and the regulations specific to their industry, and indemnifies the Provider against any claim in this respect;<\/li>\n<li>make strictly personal use of the purchased training content, without resale, redistribution or sharing without written authorisation;<\/li>\n<li>keep accurate, up-to-date billing details.<\/li>\n<\/ul>\n<p>The client is solely responsible for the legal compliance of their business, offers and pages (mandatory notices, industry regulations, claims). The Provider's recommendations do not constitute legal advice.<\/p>\n\n<h2 id=\"a10\"><span>10<\/span>Advertising budgets and third-party platforms<\/h2>\n<p>Unless otherwise stipulated in writing, the <strong>media budgets<\/strong> (Google, Meta, TikTok, LinkedIn, programmatic networks, etc.) are paid directly by the client to the platforms, on the client's own advertising accounts, of which the client remains the holder and responsible party. The Provider's fees remunerate the management and never include the media budget.<\/p>\n<p>The Provider cannot be held liable for the unilateral decisions of third-party platforms: algorithm changes, advertising cost variations, ad refusals or disapprovals, account suspensions or bans, bugs, service interruptions, changes to terms of use or distribution rules, nor for the consequences of these decisions on the client's performance.<\/p>\n\n<h2 id=\"a11\"><span>11<\/span>Right of withdrawal and refunds (training courses)<\/h2>\n<p>For consumers, the 14-day right of withdrawal applies to online training courses only if <strong>less than 15% of the content<\/strong> has been consumed, the client expressly acknowledging, at the time of purchase, that they waive their right of withdrawal for digital content consumed immediately. Any request must be sent to hello@julievicart.com or contact@agence-exoa.com.<\/p>\n\n<div class=\"lg-key\"><strong>Key article<\/strong>\n<h2 id=\"a12\" class=\"in-key\"><span>12<\/span>Liability<\/h2>\n<p>The Provider's liability may only be incurred in the event of <strong>proven fault<\/strong> in the performance of its best-efforts obligations.<\/p>\n<p>It is in any event <strong>capped at the total amount excl. VAT actually received<\/strong> by the Provider for the service concerned during the <strong>last six (6) months<\/strong> preceding the triggering event.<\/p>\n<p>Expressly excluded from any compensation are <strong>consequential damage<\/strong> : loss of revenue, margin, clientele, operations, data, rankings, image, or any consequential commercial or financial damage.<\/p>\n<p>The Provider is not responsible for: content, instructions and approvals supplied by the client; interventions by the client or third parties on the deliverables after delivery; third-party services (hosts, plugins, CMS, advertising platforms, search engines and AI systems) and their evolutions; drops or variations in visibility linked to algorithm updates.<\/p>\n<p>Any complaint must be notified in writing within <strong>30 days<\/strong> from the triggering event, failing which it is inadmissible.<\/p>\n<\/div>\n\n<h2 id=\"a13\"><span>13<\/span>Intellectual property<\/h2>\n<p>All content created or provided by the Provider (creations, developments, content, methods, training) is protected by intellectual property legislation.<\/p>\n<p>The transfer of usage rights on the deliverables only takes place upon <strong>full payment<\/strong> of the sums due. Until full payment, the Provider remains the holder of all rights and may prohibit any exploitation of the deliverables. Unless otherwise stated in writing, the rights transferred are usage rights <strong>non-exclusive and non-transferable<\/strong>, for the agreed purpose; the methods, know-how, internal tools and working files remain the property of the Provider.<\/p>\n<p>Unless the client objects in writing, the Provider may mention completed work as a reference (website, portfolio, social media, tenders). This right does not apply to white-label assignments, which remain confidential.<\/p>\n\n<h2 id=\"a14\"><span>14<\/span>Subcontracting and white label<\/h2>\n<p>The Provider may freely engage freelancers or external providers to carry out all or part of the assignments, while retaining overall responsibility for the project towards the client.<\/p>\n<p>Where the Provider acts as <strong>white label<\/strong> for an agency client, the agency remains the sole point of contact and responsible party towards its own end client; the Provider assumes no direct obligation towards the end client.<\/p>\n\n<h2 id=\"a15\"><span>15<\/span>Term and termination of recurring services<\/h2>\n<p>Unless otherwise stipulated in the quote, recurring services (monthly packages, subscriptions, maintenance) are concluded for an indefinite term with a <strong>minimum initial term stated in the quote<\/strong>, then terminable by either party subject to a <strong>30 days' written notice<\/strong>, the current monthly instalment and that of the notice period remaining due.<\/p>\n<p>Termination by the client during the initial term makes the remaining monthly instalments of that initial term immediately payable. The Provider may terminate without compensation in the event of a breach by the client (non-payment, lack of cooperation, abusive behaviour) after formal notice remaining without effect for 8 days.<\/p>\n\n<h2 id=\"a16\"><span>16<\/span>Confidentiality<\/h2>\n<p>Each party undertakes to keep strictly confidential the information, exchanges, credentials, data and documents transmitted in the course of the services, throughout the relationship and for 3 years after its end. This obligation does not apply to public information or information whose disclosure is required by law.<\/p>\n\n<h2 id=\"a17\"><span>17<\/span>Non-solicitation<\/h2>\n<p>For the duration of the contractual relationship and the <strong>12 months<\/strong> following its end, the client shall refrain from soliciting, poaching or directly engaging (including via a third-party company) any collaborator, employee or subcontractor of the Provider who worked on their projects, unless with prior written consent. Any breach makes payable an indemnity equal to 12 months of the gross remuneration (or billing) of the person concerned.<\/p>\n\n<h2 id=\"a18\"><span>18<\/span>Personal data<\/h2>\n<p>Data is processed in accordance with the GDPR. Where the Provider processes personal data on behalf of the client (campaigns, CRM, email marketing), it acts as a processor within the meaning of Article 28 of the GDPR, on the documented instructions of the client, who is the data controller. Any request for access, rectification or deletion may be sent to hello@julievicart.com or contact@agence-exoa.com. See also our <a href=\"\/en\/cookie-policy\/\">privacy policy<\/a>.<\/p>\n\n<h2 id=\"a19\"><span>19<\/span>Force majeure<\/h2>\n<p>In the event of force majeure or an event beyond its control (illness, accident, strike, outage, failure of an essential supplier, disaster, administrative decision\u2026), the Provider may suspend or postpone the assignment without compensation. If the event continues beyond 60 days, either party may terminate the services concerned, with completed work remaining payable.<\/p>\n\n<h2 id=\"a20\"><span>20<\/span>Disputes, applicable law and acceptance<\/h2>\n<p>These Terms of Sale are governed by <strong>Luxembourg law<\/strong>. The parties shall seek an amicable solution to any dispute before taking action. Failing agreement within 30 days, the <strong>courts of the Grand Duchy of Luxembourg<\/strong> have exclusive jurisdiction, including for interim proceedings, notwithstanding multiple defendants or third-party claims \u2014 without prejudice to mandatory consumer protection rules.<\/p>\n<p>Should any clause herein be declared void, the others shall retain their full validity. Failure to invoke a clause does not constitute a waiver of it.<\/p>\n<p>Confirming an order (by quote or online purchase) constitutes full and unconditional acceptance of these Terms of Sale. The client acknowledges having received, prior to ordering, the information on the characteristics of the services, the prices and payment terms, the seller's contact details, the refund policy, the right of withdrawal (training courses) and the conditions of performance.<\/p>\n\n<\/div>\n<\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Document contractuel Conditions G\u00e9n\u00e9rales de Vente Julie Vicart \/ EXOA S.\u00e0 r.l.-S \u2014 applicables \u00e0 l&rsquo;ensemble des prestations de services et produits digitaux. Derni\u00e8re mise \u00e0 jour : ao\u00fbt 2026. Sommaire 1. Champ d&rsquo;application 2. Devis et commandes 3. Nature des engagements 4. Tarifs 5. Paiement 6. Retard et d\u00e9faut de paiement 7. Acomptes et annulation 8. Ex\u00e9cution des prestations 9. Obligations du client 10. Budgets publicitaires 11. R\u00e9tractation (formations) 12. Responsabilit\u00e9 13. Propri\u00e9t\u00e9 intellectuelle 14. Sous-traitance 15. Dur\u00e9e et r\u00e9siliation 16. Confidentialit\u00e9 17. Non-sollicitation 18. Donn\u00e9es personnelles 19. Force majeure 20. Litiges et droit applicable 01Champ d&rsquo;application Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente (\u00ab CGV \u00bb) s&rsquo;appliquent \u00e0 toutes les prestations de services et ventes de produits digitaux propos\u00e9es par Julie Vicart \/ EXOA S.\u00e0 r.l.-S, immatricul\u00e9e au R.C.S. Luxembourg sous le num\u00e9ro B279875, dont le si\u00e8ge est situ\u00e9 4 Op de Leemen, L-5846 Hesperange, Luxembourg (ci-apr\u00e8s \u00ab le Prestataire \u00bb). Sont concern\u00e9s : les sites julievicart.com et agence-exoa.com ; les marques et plateformes Jvicart, EXOA, Uplinks et toute marque d\u00e9tenue par Julie Vicart \/ EXOA ; les plateformes de formation et de paiement utilis\u00e9es (Podia, Stripe, Gumroad ou \u00e9quivalents). Toute commande, signature de devis ou achat en ligne emporte acceptation pleine, enti\u00e8re et sans r\u00e9serve des pr\u00e9sentes CGV, qui pr\u00e9valent sur tout autre document du client, y compris ses \u00e9ventuelles conditions g\u00e9n\u00e9rales d&rsquo;achat. Ces CGV sont consultables en ligne \u00e0 tout moment ; le lien figure sur chaque facture. 02Devis et commandes Les commandes peuvent \u00eatre pass\u00e9es par devis valid\u00e9 (retour email explicite ou signature, y compris \u00e9lectronique) ou directement en ligne (Podia, Stripe, etc.). Sauf mention contraire, les devis sont valables 30 jours calendaires \u00e0 compter de leur date d&rsquo;\u00e9mission. Au-del\u00e0, le Prestataire se r\u00e9serve le droit d&rsquo;actualiser les conditions et tarifs propos\u00e9s. Seules les prestations express\u00e9ment d\u00e9crites dans le devis sont dues. Toute demande compl\u00e9mentaire, modification de p\u00e9rim\u00e8tre ou it\u00e9ration au-del\u00e0 de ce qui est pr\u00e9vu fera l&rsquo;objet d&rsquo;un devis compl\u00e9mentaire ou d&rsquo;une facturation au temps pass\u00e9, pr\u00e9alablement annonc\u00e9e. Article cl\u00e9 03Nature des engagements \u2014 obligation de moyens Le Prestataire s&rsquo;engage au titre d&rsquo;une obligation de moyens : il met en \u0153uvre les comp\u00e9tences, les diligences et les standards professionnels du secteur pour ex\u00e9cuter les prestations confi\u00e9es. Aucune prestation command\u00e9e par devis n&#8217;emporte d&rsquo;engagement de r\u00e9sultat \u2014 notamment, sans que cette liste soit limitative : positions dans les moteurs de recherche ou dans les r\u00e9ponses des intelligences artificielles, volume de trafic, nombre de prospects ou de ventes, co\u00fbt d&rsquo;acquisition, taux de conversion, port\u00e9e ou engagement sur les r\u00e9seaux sociaux, d\u00e9lais d&rsquo;indexation. Un engagement portant sur des r\u00e9sultats ou sur une r\u00e9mun\u00e9ration \u00e0 la performance n&rsquo;existe que s&rsquo;il est formalis\u00e9 dans un contrat sp\u00e9cifique distinct, sign\u00e9 des deux parties, qui en d\u00e9finit pr\u00e9cis\u00e9ment les indicateurs, la m\u00e9thode de mesure, la dur\u00e9e et les conditions. \u00c0 d\u00e9faut d&rsquo;un tel contrat, aucune performance chiffr\u00e9e ne peut \u00eatre exig\u00e9e du Prestataire ni conditionner le paiement des factures. Les performances pass\u00e9es, \u00e9tudes de cas, moyennes ou exemples communiqu\u00e9s sur les sites, supports commerciaux ou devis du Prestataire sont donn\u00e9s \u00e0 titre illustratif et ne constituent en aucun cas une promesse de r\u00e9sultat. 04Tarifs Les tarifs sont exprim\u00e9s en euros, hors taxes (HT) ou toutes taxes comprises (TTC) selon le type de service ou de produit. La TVA luxembourgeoise s&rsquo;applique aux clients \u00e9tablis au Luxembourg et aux particuliers de l&rsquo;Union europ\u00e9enne ; les clients professionnels de l&rsquo;UE disposant d&rsquo;un num\u00e9ro de TVA intracommunautaire valide sont factur\u00e9s HT (autoliquidation). Le Prestataire peut modifier ses prix \u00e0 tout moment ; les commandes d\u00e9j\u00e0 valid\u00e9es conservent leur tarif initial pour le p\u00e9rim\u00e8tre command\u00e9. Pour les prestations r\u00e9currentes (abonnements, forfaits mensuels), les tarifs peuvent \u00eatre r\u00e9vis\u00e9s une fois par an, avec un pr\u00e9avis \u00e9crit de 30 jours ; le client est alors libre de r\u00e9silier avant l&rsquo;entr\u00e9e en vigueur du nouveau tarif. 05Paiement Sauf mention contraire sur le devis ou la facture, les factures sont payables sous 15 jours \u00e0 compter de leur date d&rsquo;\u00e9mission, par virement bancaire. Les formations et produits digitaux sont payables comptant, avant livraison, via Stripe, PayPal ou carte bancaire. Le Prestataire peut exiger : un acompte de 30 \u00e0 50 % \u00e0 la commande pour toute prestation ponctuelle ; le paiement d&rsquo;avance des forfaits mensuels ; le r\u00e8glement int\u00e9gral avant livraison finale des fichiers, acc\u00e8s ou mises en ligne. Aucun escompte n&rsquo;est accord\u00e9 pour paiement anticip\u00e9. Article cl\u00e9 06Retard et d\u00e9faut de paiement Toute somme non r\u00e9gl\u00e9e \u00e0 son \u00e9ch\u00e9ance entra\u00eene de plein droit, sans mise en demeure pr\u00e9alable : des p\u00e9nalit\u00e9s de retard calcul\u00e9es au taux d&rsquo;int\u00e9r\u00eat l\u00e9gal applicable aux transactions commerciales au Luxembourg (taux directeur BCE major\u00e9 de 8 points), exigibles le jour suivant la date d&rsquo;\u00e9ch\u00e9ance ; une indemnit\u00e9 forfaitaire de recouvrement de 40 \u20ac par facture impay\u00e9e, conform\u00e9ment \u00e0 la directive 2011\/7\/UE, sans pr\u00e9judice d&rsquo;une indemnisation compl\u00e9mentaire si les frais r\u00e9els de recouvrement (contentieux, honoraires) sont sup\u00e9rieurs ; la d\u00e9ch\u00e9ance du terme : l&rsquo;int\u00e9gralit\u00e9 des sommes dues au titre du projet ou du contrat, m\u00eame non encore \u00e9chues, devient imm\u00e9diatement exigible. En outre, apr\u00e8s notification rest\u00e9e sans effet sous 8 jours, le Prestataire est en droit de : suspendre imm\u00e9diatement toutes les prestations en cours (y compris campagnes, maintenance, h\u00e9bergements et acc\u00e8s), sans que cette suspension ouvre droit \u00e0 indemnit\u00e9 ni ne constitue une faute contractuelle \u2014 les d\u00e9lais de livraison \u00e9tant prolong\u00e9s d&rsquo;autant ; retenir les livrables, fichiers sources, acc\u00e8s et mises en ligne jusqu&rsquo;au paiement int\u00e9gral ; r\u00e9silier le contrat aux torts du client, les sommes d\u00e9j\u00e0 vers\u00e9es restant acquises au Prestataire, sans pr\u00e9judice de dommages et int\u00e9r\u00eats. Aucune r\u00e9clamation ou contestation relative \u00e0 une prestation n&rsquo;autorise le client \u00e0 suspendre ou r\u00e9duire de lui-m\u00eame le paiement des factures \u00e9mises. 07Acomptes et annulation Les acomptes vers\u00e9s sont non remboursables en cas d&rsquo;annulation par le client, quelle qu&rsquo;en soit la cause : ils couvrent la r\u00e9servation du planning et les travaux pr\u00e9paratoires engag\u00e9s. Une fois commenc\u00e9es, les prestations de services ne sont ni annulables ni remboursables. En cas d&rsquo;annulation par le client avant d\u00e9marrage mais<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":"","rank_math_robots":["noindex"],"rank_math_advanced_robots":[],"site-post-title":"disabled","site-content-layout":"page-builder","site-sidebar-layout":"no-sidebar","ast-featured-img":"","ast-breadcrumbs-content":"","footnotes":""},"class_list":["post-3933","page","type-page","status-publish","hentry"],"_yoast_wpseo_focuskw":null,"_yoast_wpseo_metadesc":null,"_links":{"self":[{"href":"https:\/\/www.agence-exoa.com\/en\/wp-json\/wp\/v2\/pages\/3933","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.agence-exoa.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.agence-exoa.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.agence-exoa.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.agence-exoa.com\/en\/wp-json\/wp\/v2\/comments?post=3933"}],"version-history":[{"count":6,"href":"https:\/\/www.agence-exoa.com\/en\/wp-json\/wp\/v2\/pages\/3933\/revisions"}],"predecessor-version":[{"id":17063,"href":"https:\/\/www.agence-exoa.com\/en\/wp-json\/wp\/v2\/pages\/3933\/revisions\/17063"}],"wp:attachment":[{"href":"https:\/\/www.agence-exoa.com\/en\/wp-json\/wp\/v2\/media?parent=3933"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}